Shipping Policy

Last updated October 2026.

Processing times

  • Gang sheets & DTF transfers: printed within 48 hours on business days (Monday–Friday). Saturdays are Same Day only — Same Day orders placed by 3 PM ET print that day — and we're closed Sunday. Standard orders placed Friday–Sunday start printing the next business day.
  • Everything else (vinyl, blanks, supplies): ships the same business day if in stock.

Shipping

We ship USPS or UPS from Taylor, Michigan, to U.S. addresses only. After your order leaves the shop, Michigan orders usually arrive the next business day and the rest of the U.S. usually takes 3–5 business days. You'll get a tracking number by email the moment your label is created — if you don't see it, check your spam folder. You can also check Track Order any time.

Shipping rates

  • Most orders: $8 flat to Michigan and Ohio, $11 flat to the rest of the U.S.
  • DTF ink: ships per bottle — $8 (Michigan/Ohio) or $11 (rest of the U.S.) for the first bottle, plus $4 for each additional bottle.
  • Heavier items (such as tumblers, cup turners, mug presses and epoxy) have their own shipping rates, shown at checkout.
  • If your order mixes these with other items, the rates are added together at checkout.
  • Local pickup: always free.

Free local pickup

Local to Downriver? Choose Local Pickup at checkout and skip shipping entirely. We'll text and email you the moment your order is ready. Pickup hours: Mon–Fri 11 AM–7 PM · Sat 12–5 PM · closed Sunday.

If something goes wrong

  • Tracking stuck or package lost: contact us within 7 days of the expected delivery date, and we'll open a claim with the carrier once it's been 15 business days without movement.
  • Wrong or defective item: call or text 734-726-4111 or email wickstreetvinyl@gmail.com within 7 days of delivery and we'll make it right.
  • DTF print sizes can vary up to 1/8" — that's normal for the process, not a defect.

Order changes

Custom prints move fast: cancellations within the production window carry a 20% fee, and orders can't be changed once printed. Full details in our Refund Policy.